Servantes Don Quixote Man of La Mancha Riding Horse 10" Statue Shipping Policies:We ship to the Lower 48 States only (Does NOT include Hawaii or Alaska)In some cases we may ship selected products all over the World. For International shipping please email us a request for shipping quotes. International buyers are responsible for all customs and import fees. We cannot ship to PO Boxes/APO's. We cannot combine shipping. No Local Pickup. All items will be shipped directly to you from us or our supplier within 1-3 business days. Most items are delivered within 3-5 business days; however, please allow 3-10 business days.______________________________________________________________________________All items are in stock when they are listed. Inventory is tracked and updated regularly. However, if demand exceeds our supply, we will give the customer the following options: Full refund or Have the item back ordered and shipped when it becomes available. We will offer other items in similar style and quality. Your buy / purchase of the item imply you agree to this policy. If you have a question about a product not otherwise answered in the item description, please contact to our Customer Service Department via email posted on our packing slip first and allow us the opportunity to help you and be sure we have what you're looking for.______________________________________________________________________________A tracking number will be provided after the item has shipped out. All shipments are FULLY INSURED. Packing: Items are securely packed peanuts or bubble wraps. Most of the items are shipped double boxes. For large items that require Freight shipping a valid phone number is required to call and schedule your delivery._____________________________________________________________________In Unlikely event if item may arrive to your home or office damaged during shipping: We use the safest, most cost-effective methods to ship your orders. - Please Contact us immediately within 10 hours of receiving your merchandise and Email pictures of the damaged Item. There is no exception to this policy as required by shipping carrier. - Please note any visible damage on the bill of lading. The item will be replaced at no cost or a full refund will be issued when replacement is unavailable.______________________________________________________________________________ Exchange/Return Policy: Your satisfaction is guaranteed! You may return an item for a refund of the merchandise total within 14 days of delivery; all you need to do is: Request Return Authorization direct from our Customer Service Department Tel. 347- 559-7825 and via email posted on our packing slip and after we will issued a Return Authorization to you, ship the item back in original packing material. You will be responsible for returning shipping cost. Refund issued within 48 hours once the item is received and inspected Less Original Shipping and Handling Charges. In some cases restocking fees may apply. On Feb-08-15 at 20:14:39 PST, seller added the following information:Every buyer gets a MyStoreRewards invitation for cash back Froo www.froo.com | Froo Cross Sell, Free Cross Sell, Cross promote, eCRATER Marketing, eCRATER listing Apps, eCRATER Apps, eCRATER Application